Bee Gregson Jewels products are made using semi-precious stones and silver-plated or gold-plated beads and clasps. Semi-precious stones are naturally occurring minerals so no two pieces can be identical. We see this as a benefit, as the more varied the natural pattern of the stones used, the greater the scope for individuality which adds to their beauty and their charm.
Treat your Bee Gregson Jewels with care, clean with a soft cloth to regain the stones’ natural shine. Polish silver-plated and gold-plated components and chains with a silver cloth, taking care not to pull on delicate chains. Skin products, hair products and perfumes can all affect natural gemstones and tarnish silver and gold. Take care that your jewellery does not come into direct contact with these products.
If you have a problem with any of your Bee Gregson Jewels products, please do get in touch. If you have all the components of the item and it is less than one year old, it can be repaired once at no cost. (Proof of purchase date may be required). The customer will incur the postage cost for returning the item for repair. Bee Gregson Jewels will incur the return postage of the repaired item. Older items are repaired at £10 for a bracelet, £20 for a necklace. The customer will incur both postage costs if the item was purchased over one year ago. Bee Gregson Jewels will endeavour to repair items within three weeks of receipt. If you have lost some of the components, please still get in touch as we do hold some stock and may be able to carry out the repair.